ALL-STAR / CUSTOMER CARE
Returns & Exchanges
Need help with a size, an item or a return? Contact customer care so we can guide you through the next steps.
What to check before a return.
Which items can be returned.
Ask us to confirm the return period and conditions for your purchase. Include the product name and purchase reference with your enquiry.
How to arrange a return.
Contact customer care for instructions before packing or sending your item. Use the return address provided for your request.
What happens next.
Confirm who covers return shipping and ask about exchange availability or refund arrangements before sending anything back.
Start with a conversation.
Describe the concern
Tell us the product name and whether your question is about fit, condition or a different item.
Wait for the relevant instructions
Do not send goods to the business contact address without confirmation. It is not a designated returns location.
Keep the details together
Keep your purchase confirmation and correspondence together. If you bought an item from another retailer, contact that retailer about its return process.
Questions about returns.
How do I change a size in my shopping bag?
Remove the item from your bag and add your preferred size from the product page. For help changing a purchase already arranged with us, contact customer care.
What should I include for a damaged or incorrect item enquiry?
Include the product name, where it was purchased, a description of the issue and relevant photos. Avoid sharing payment-card details. The applicable retailer’s policy and purchase details will determine the next steps.
Are returns free?
Contact customer care to confirm return shipping costs and responsibility for your purchase before sending an item back.
How long would a refund take?
For a refund enquiry, include your purchase reference and the date of your return request. Customer care can discuss the applicable process and timing with you.
Need to discuss an item?
Contact support@all-star.store with your question. For wholesale discussions, use the business enquiry form so any proposed trading terms can be discussed separately.
LET’S KEEP IT SIMPLE
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