ALL-STAR / CUSTOMER CARE
Shipping & Delivery
Know what to check before an order is placed, from the delivery address to shipping costs and timing.
Delivery details at a glance.
| Detail | What to know |
|---|---|
| Delivery destinations | Email your country or region and postal code so we can confirm delivery options for your address. |
| Dispatch & transit | Contact us for processing and transit estimates for your chosen items and destination. Please mention any required arrival date. |
| Shipping charges | Shipping charges depend on the destination and delivery arrangements. Contact us for details; the shopping bag subtotal excludes shipping. |
| Taxes & duties | Ask customer care about applicable taxes, duties and import arrangements for your destination before purchasing. |
| Tracking | For a tracking enquiry, email your purchase reference and delivery details. Do not include payment-card information. |
Make your address easy to use.
Use the recipient’s details
Check the first and last name and a current contact email. You can also provide a contact phone number.
Include the complete address
Enter the street, building or house number, apartment or suite, city, region, postal code and country.
Review before moving on
The review step lets you read everything back and return to edit. It does not submit an order or reserve inventory.
Delivery questions.
Can I request delivery by a specific date?
Email us your destination, preferred items and required arrival date. Please confirm the available options with customer care before relying on a delivery date.
Can I collect from your business address?
Please contact us to discuss collection before visiting our business address.
I entered the wrong address. How can I change it?
Use “Edit contact & address” on the checkout review screen. Reviewing the form does not send your address or create an order. If you have already arranged a purchase with us, email customer care about any address correction.
Are wholesale deliveries handled the same way?
Wholesale quantities, destinations and timing should be discussed separately through the wholesale enquiry form. Retail prices do not include a wholesale delivery quotation.
Talk to us about delivery.
For a delivery enquiry, include your country or region, the clothing you are interested in and any timing considerations.
Email customer care ↗LET’S KEEP IT SIMPLE
Still have a question?
Tell us what you are looking for. We’re here to help with the next step.